Terms of use

Ordering

By placing an order you confirm the delivery details are accurate and that personalised text you submit doesn't infringe anyone's rights. Handmade items may vary slightly from photos.

Delivery

Delivery dates and slots are confirmed at checkout for serviceable PIN codes. See delivery information.

Cancellations & refunds

Made-to-order and perishable items have short cancellation windows — see the refund & cancellation policy.

Custom & wedding orders

Custom cakes and wedding orders follow an enquiry → quote → approval flow; work begins after approval and any agreed advance.

To finalise before launch: complete terms reviewed by legal counsel.